Black Horse Towing LLC
Last updated: April 22, 2026
At Black Horse Towing LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, request our services, or communicate with us, including via SMS.
1. Information We Collect
We may collect the following types of personal and non-personal information:
- Personal Information: Full name, email address, phone number, and service or billing address.
- Service Details: Information related to your service requests, including vehicle information (make, model, condition, pickup and drop-off locations), appointment history, and invoices.
- Automatically Collected Data: IP address, browser type, device type, and website usage data collected via cookies and similar technologies to improve your experience.
2. How We Use Your Information
We use your data to deliver and improve our services, including:
- Processing and dispatching your service requests.
- SMS Notifications: Sending service confirmations, driver ETAs, arrival and completion notifications, and invoice or payment reminders.
- Marketing: Sending occasional promotional messages or newsletters, only if you have explicitly opted in.
- Improving our website, service quality, and customer support.
3. SMS and Mobile Messaging Compliance
- Consent: We only send SMS messages if you explicitly opt in via our website forms, phone intake, or written authorization. Consent is not a condition of receiving our services.
- Usage: Messages are used for dispatch confirmations, ETA updates, service status, invoice receipts, and occasional promotions (only if selected).
- Opt-Out:Reply "STOP" to any message to opt out. We will send a single confirmation and stop sending further messages.
- Help:Reply "HELP" to any message for support, or contact us at info@blackhorsetowingusa.com or (346) 537-1234.
- Privacy: We do not share your phone number or your SMS opt-in consent with third parties for their own marketing. Message and data rates may apply. Message frequency varies.
4. Sharing Your Information
We do not sell or rent your personal data. We only share information with trusted service providers (such as payment processors, customer-management platforms, and dispatch tools) that are necessary to complete your transactions and operate our business. These providers are contractually prohibited from using your data for any other purpose. We may also disclose information when required by law, court order, or to protect our rights, property, or safety.
5. Data Security and Handling
We implement reasonable security measures to protect your data, including SSL encryption of our website and secure hosting. Access to personal information is restricted to authorized personnel who need the data to perform their duties. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Opt-Out Options
You have the right to access, correct, or request the deletion of your personal data at any time.
- SMS Opt-Out:You can cancel the SMS service at any time by texting "STOP" to our messaging number. After you send STOP, we will send one confirmation message and stop sending further SMS.
- Email Opt-Out:Click the "Unsubscribe" link in any promotional email, or contact us directly.
- Data Requests: To request access to, correction of, or deletion of your personal information, contact us using the information below.
7. Cookies
Our website uses cookies to remember your preferences, measure site performance, and improve user experience. You can disable cookies through your browser settings, though doing so may affect site functionality.
8. Children's Privacy
Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Policy.
10. Contact Us
For questions regarding this Privacy Policy or to exercise your data rights, please contact us at:
Black Horse Towing LLC
Email: info@blackhorsetowingusa.com
Phone: (346) 537-1234
Address: 1812 S Gessner Rd, Houston, TX 77063